SaaS · Subscription Health
See cancellations coming, weeks early.
Beacon reads how your customers actually use your product and flags the ones quietly drifting toward cancellation — while there's still time to reach out.
The problem
Most SaaS teams only find out a customer was unhappy the day they cancel — far too late to save the account. Disengagement doesn't happen in one moment; it builds up over weeks through small changes like fewer logins and less feature use, and nobody is systematically watching for it.
Acquiring a new customer typically costs far more than keeping an existing one, so every cancellation you don't see coming is a direct, avoidable loss of revenue.
What Beacon tells you
Who's at risk right now
Every account gets a plain risk read — steady, cooling off, or likely to cancel soon — based on real usage patterns, not a single crude "no login in 30 days" rule.
How much time you have
A rough sense of how soon an at-risk account is likely to leave, so outreach happens while it can still change the outcome.
Who to prioritize first
Not every at-risk account is worth the same effort — Beacon points your team at the accounts where a check-in is most likely to work.
How it fits your week
You connect a usage or billing export. Beacon reads through it and scores every account by how likely it is to disengage, updated on whatever schedule you want — weekly, or continuously as usage data comes in.
Your customer success team opens the dashboard, sees exactly who needs a proactive check-in this week, and reaches out before the cancellation email arrives instead of reacting to it afterward.
Try it
See Beacon running on sample product usage data.
This demo uses realistic synthetic usage data — no real customer information. The live version connects directly to your product analytics or billing tool and updates automatically.
Live demo →More work